Personal data subject: stated when the consent is accepted.
I consent to ByFly Group LLP (BIN 261040023460, address: Республика Казахстан, г. Алматы, ул. Айтеке би, д. 100, н. п. 71) processing photos of my items and cargo in orders of the "Courier" and "Cargo" services.
1.What is photographed:
- in "Courier" the courier photographs the item open, before it is packed (for letters and documents — only the envelope or packaging, point 2), and the item at the handover to the recipient;
- in "Cargo" the carrier photographs the cargo at loading and at delivery to the recipient;
- photos that I attach to the order or to a claim myself. The order number and the time and place of the photo (the pickup or handover address) are kept together with the photo.
2.How they are taken: only the item or the cargo is in the frame. People, faces, identity documents and other documents, bank cards and screens with data are not photographed. If letters or documents are sent, the courier only checks that there is nothing but paper inside: they do not read the papers or photograph their contents — they photograph the envelope or packaging. The exception is a paper waybill in "Cargo": its photo is kept as the waybill under the ByFly "Cargo" service terms. If something extra gets into the frame by accident, ByFly hides it in the photo or deletes the frame. The courier and the carrier take photos only in their own app; the photos are not saved to the gallery of their phone.
3.Why:
- to confirm what exactly was accepted and handed over, and in what condition;
- to check that there is no prohibited item inside;
- to handle complaints and disputes about loss, damage or substitution of an item and about the handover.
4.Who sees the photos:
- me — photos of my own orders, in the app;
- the courier or carrier — photos of the order they are fulfilling, until the order is completed;
- in "Cargo", the carrier — also when a claim against them about this order is being handled;
- ByFly support staff — when handling a complaint or a dispute;
- other third parties — only where the law expressly provides for it (a court, law enforcement bodies). The photos are kept on servers in the Republic of Kazakhstan, are not sent outside the Republic of Kazakhstan and are not published or disseminated in publicly available sources. They are not used to recognise people or to train artificial intelligence.
5.How long they are kept:
- photos of "Courier" orders — 180 days after the item is handed over or returned;
- photos of "Cargo" orders — 1 year after the cargo is delivered to the recipient or returned; then they are deleted. If there is a complaint, a dispute or a request from a court or law enforcement bodies about the order, the photos are kept until the case is closed.
6.Without this consent "Courier" and "Cargo" orders cannot be placed: photos are part of the procedure for accepting and handing over items.
7.Term of the consent: while my ByFly Taxi account is active or until the consent is withdrawn.
8.Withdrawal: in the app, "Profile → Documents", or via the contact of the person responsible for personal data processing (директор ТОО «ByFly Group», info@byfly.kz). After withdrawal new "Courier" and "Cargo" orders are not available; an order already in progress is completed. Photos of completed orders without a complaint or dispute are deleted no later than 15 working days after withdrawal; photos of orders with an open complaint or dispute — after it is closed.