ByFly Taxi Support
For ByFly Taxi riders and ByFly Taxi Driver drivers.
Message us in the app
Riders: Profile → “Support”.
Drivers: Settings → “Support”.
Hotline
If you are in danger
During a trip, use SOS in the app — ByFly duty staff will see your trip and contact you.
If life is at risk, call 112 immediately.
Service operator
ByFly Group LLP
BIN 261040023460
Address: Республика Казахстан, г. Алматы, ул. Айтеке би, д. 100, н. п. 71
Phone: +7 702 075 72 82, +7 727 353 33 33
If you disagree with the response, you have the right to apply to the authorised body for consumer protection — the Committee for Consumer Rights Protection of the Ministry of Trade and Integration of the Republic of Kazakhstan (https://www.gov.kz/memleket/entities/mti-kzpp), to bodies for the pre-trial settlement of consumer disputes, or to a court.
Delete your account
Riders: Profile → “Delete account”.
Drivers: Settings → “Delete account”.
How we store and protect your data is described in the Privacy Policy.
Delete your account without the app — form on the ByFly website
Documents
For riders — ByFly Taxi
- Public offer for ByFly Taxi riders (in Russian)
- Условия сервиса «Курьер» ByFly (in Russian)
- Privacy Policy
- Условия сервиса «Межгород» ByFly (in Russian)
- Условия сервиса «Грузовой» ByFly (in Russian)
- Условия сервиса «Еда» ByFly (in Russian)
- Возврат и замена заказа еды (in Russian)
- Что мы не возим: Курьер и Грузовой (in Russian)
- Trip and call recording rules (in Russian)
- ByFly Taxi Invitation Network Rules
- ByFly Taxi Bonus and Reward Credit Rules
Consents (8)
- Consent to the collection and processing of personal data
- Consent to the processing of trip geodata
- Consent to transfer data abroad for the AI assistant Eva (optional)
- Consent to recording of in-app calls
- Delivery recipient's data
- Photos of items at pickup and handover (Courier and Cargo)
- News and offers
- Consent to map reports with photos
For drivers — ByFly Taxi Driver
- Driver agreement (offer for drivers) (in Russian)
- Privacy Policy
- Что мы не возим: Курьер и Грузовой (in Russian)
- Договор с курьером (ИП) (in Russian)
- Trip and call recording rules (in Russian)
- Restrictions and blocking rules (in Russian)
- Договор с перевозчиком грузов (ИП, ТОО) (in Russian)
- Условия межгорода для водителя (in Russian)
- ByFly Taxi Invitation Network Rules
- ByFly Taxi driver memo (in Russian)
- ByFly Taxi Bonus and Reward Credit Rules